Frequently Asked Questions
What is AI Universe Pakistan?
An online Tarot-inspired self-reflection platform offering card selections and contextual reading experiences.
Is the free reading really free?
Yes. You can choose three cards as a guest. To reveal and save the free result, you must create an account or log in. No payment is required for the free reading.
Will my chosen cards be saved during signup?
The site is designed to preserve the guest selection through signup/login and attach it to your account. If your session expires or your browser data is cleared before completion, you may need to select again.
What are the package prices?
Personal Insight: PKR 1,999 for 10 total cards. Deep Love: PKR 3,999 for 20 total cards. Complete Life & Love: PKR 6,999 for 30 total cards. Each total includes the original three free cards.
Can I pay with Easypaisa or JazzCash?
These methods are planned through a payment gateway, subject to merchant approval and the payment options the gateway enables. Online checkout is not live yet.
What is the AI Universe credits balance?
An internal record of prepaid digital-service credits, once payments are enabled. Credits are not withdrawable cash or transferable to other users.
How do I request a refund?
Email support@aiuniverse.pk with your registered email and transaction reference. See our Refund Policy for details.
Are Tarot readings guaranteed predictions?
No. They are symbolic entertainment and reflection, not verified predictions or professional advice.
How can I contact customer service?
Phone: +44 7341 160896. Email: support@aiuniverse.pk. Hours: Monday–Saturday, 02:00 PM–08:00 PM PKT.