Refund Policy
How to request a refund
Email support@aiuniverse.pk with your registered email, transaction reference, purchase date, amount in PKR, and a brief description of the issue. Do not send passwords or full card details.
When a refund may apply
We review duplicate charges, verified failed transactions, payments credited incorrectly, and paid readings that cannot be delivered or restored. Statutory rights and payment-provider rules also apply.
After digital access
Because readings are digital content, a completed and successfully delivered reading is generally not refundable solely because its interpretation did not match expectations, subject to applicable law and payment-provider rules.
Unused internal credits
Any refund of unused credits is subject to the original payment method, transaction verification, applicable law, and the payment provider’s approved treatment of prepaid digital-service credits. Credits are not cash and cannot be transferred or withdrawn through the website.
Review and processing
Our team reviews requests during published operational hours. Where a refund is approved, timing depends on the original payment method, bank, and payment provider; we will communicate the status rather than guarantee a fixed settlement date.
Unauthorized or disputed payments
Contact us promptly if you believe a transaction was unauthorized. You may also contact your payment provider or issuing bank.